COVID-19

August 2020

Our lobby is currently closed, but we are still taking appointments.

Pflugerville Animal Hospital’s top priority right now is the safety of our team and doctors and other clients. In order to continue offering our services and to keep within the Centers for Disease Control (CDC) and World Health Organization guidelines regarding the transmission of COVID-19, we are making the following changes to our client protocol today and lasting for as long as the recommendations are in place. Please call us at (512)-251-1917 with any questions/concerns.

  • We request all clients showing signs of illness that can be associated with COVID-19 remain at home and not bring their pets.
  • When you arrive for appointment, we ask that you call us and we will take all information for pets over the phone then we will send out a technician to get your pet.
  • Once the pet has been fully evaluated, the doctor will contact the client – via phone – to go over their findings, recommendations and answer any questions they may have. The client’s call will then be transferred to a client service representative that will collect payment via over the phone.
  • All payments will be taken over the phone, CARDS ONLY PLEASE. We strive to offer the same great service while minimizing risk for all parties at this time. We will continue to monitor the situation and communicate any changes. Thank you for your patience and understanding and please let us know if you have any questions or concerns.

**Please note: If pet owner refuses to follow these new protocols – they will be asked to reschedule for when the guidelines are no longer in place** 

Thank you for your patience during these times!
Pflugerville Animal Hospital Team

Be Safe!